For the fifth year in a row, Brown & Riding has been recognized as a “Five-Star Wholesale Broker.”
Insurance Business America (IBA) has recognized B&R as a 2021 “Five-Star Wholesale Broker.” This award is based entirely on feedback from retailers, and B&R has once again earned the Five-Star rating in all categories. This achievement earns B&R the additional “All-Star” designation, a special title introduced by IBA in 2019 for any company receiving the Five-Star designation in every category. 2021 marks our third consecutive year earing the All-Star rating.
In previous years, wholesalers and MGAs were ranked in eight categories. There were 10 Five-Star rating categories this year, which are listed in order of importance (as ranked by retailers).
- Overall responsiveness – new category
- Technical expertise and product knowledge
- Ability to place niche or emerging risks – new category
- Range of products
- Reputation – new category
- Pricing – new category
- Marketing support
- Technology / automation
- Geographical reach – new category
To earn the recognition, producers were asked to rate wholesale brokers on a scale of 1 (poor) to 10 (excellent) in 8 different service categories. Wholesalers who received an average score of eight or higher earned the Five-Star recognition. We are very proud to once again earn this designation.
Quality is one of our core values, and providing clients with the best possible experience is something we take very seriously. We’ve been ISO 9001 Quality certified since 2003, and the feedback we’ve received from retailers has directly impacted our procedures. We remain committed to continual improvement. Learn more about ISO 9001 Quality certification.
Thank you to everyone who voted!