The Brown & Riding Difference

Brown & Riding is a wholesale specialty broker partner for forward-thinking retail brokers who expect accurate, timely market insights and an efficient, transparent process. We are a truly independent firm with experienced and trusted industry experts and teams who consistently find innovative ways to place complex risks while putting our clients’ best interests first.

INDUSTRY LEADER

One of the leading wholesale brokerages in North America.

ACCOUNTABLE PARTNER

We ask and we listen, so we understand client needs better.

HIGHER STANDARDS

Our processes and technology result in verifiably better outcomes.

“Our clients count on us as a trusted partner who brings integrity, expertise, and a deep understanding of their unique needs. We are dedicated to delivering value in every interaction and empowering our clients to make confident, informed decisions at every step.”

Mike Boseman

Chief Operating Officer

We are committed to serving our clients’ needs, and over 20 years of client surveys and data have helped shape our firm. This feedback has helped facilitate the ongoing improvement of our processes and services, so we can continue to hold ourselves accountable to your highest standards. As a result, we’ve incorporated and are committed to delivering on these four basic principles:

We Understand and Manage Your Expectations

When you work with us, we’ll be sure we understand your boundaries, your objectives and the information available to us, the deliverables, timeframes and deadlines, and frequency and form of ongoing communication. Knowing what you expect, we’ll clearly communicate and meet our commitments and deadlines. If anything changes, we’ll let you know in advance.

We Put You in Control

We understand that you never want to feel a lack of control with your most valued clients’ business. We’re committed to operating with the highest levels of transparency, so you always know the status of each submission and every market we’ve approached, our compensation arrangements, and all other aspects of a transaction. In addition to our 24/7 online client portal, our professionals are always available to address your questions and concerns, and our senior management team is engaged, involved, and ready to step in and help address any concerns. We care and we’re available.

We Put Your Interests First

We’ll always put you and your clients’ interests first, before our own. This means that we work hard to deliver more value than expected. We’re committed to providing the best possible experience, and our primary goal is to earn your trust and confidence by helping to make you more successful. We are results driven. When we bring your submissions to market, we’re always looking for the best combination of price and coverage. Our clients keep coming back because we’re truly your advocates. If we can’t get it done, we’ll suggest others who may be able to help. Our priority is you and delivering on the high expectations we set together.

We Provide Comprehensive Options

Our professionals are experts in their fields, and we’re committed to bringing you the collective power of the entire firm, not just a single broker. We’re driven to get you the best deals the marketplace has to offer, even if that means referring you to a competitor. We negotiate aggressively with our markets and always work to ensure we’re able to present you with their best and final option first. We also understand that your clients want options, not just a quote and a “trust me, it’s the best”. When we approach our markets, we provide you with a credible response from each one, and we’ll always work to help you provide your clients with choices, not ultimatums.

“We built this company on the belief that all our partners should feel like they are getting the best possible experience available in the market. To make that a reality, we focus on true quality, teamwork, and professionalism – the defining characteristics of the people that you want to do business with now and far into the future.”

Chris A. Brown

Chairman

Chairman’s message

At Brown & Riding, our commitment to excellence transcends a simple promise – it’s a guiding principle that influences every action, starting at the leadership level. As your dedicated partner, I reaffirm my steadfast commitment to providing you with unparalleled advocacy, expertise, and the highest professional standards in the industry. Brown & Riding’s enduring success stems from our unwavering adherence to proven principles and our focused dedication to serving your needs. We don’t just stand beside you; we actively represent your interests and align our success with yours. This commitment is more than just words; it is the foundation of our culture and the benchmark for our daily operations.

Our status as the nation’s first and only wholesale insurance broker to achieve a Quality Management System certified to ISO 9001 stands as a testament to our relentless dedication, cultural ethos, and operational excellence. This distinction reflects a strategic choice by our leadership to set the bar high, ensuring we attract and nurture the finest talent, streamline our processes, and foster a mindset of continuous improvement. For over four decades, Brown & Riding has been committed to raising the standard of quality performance in the wholesale brokerage industry, achieved through a proactive approach of systematically listening to our clients and adapting to meet their evolving needs.

Our sustained relevance and respect in the market are powered by our unique ownership structure, with high-performing brokers owning approximately 60% of the company and growing, a consistent history of outperforming competitors, and a remarkable pace of organic growth. This success is anchored in a distinctive organizational culture that empowers our team members to offer our clients unmatched transparency, responsiveness, and attention to detail.

As we look to the future, Brown & Riding is dedicated to being your loyal, long-term expert partner, acting as a trusted and capable outsourced talent resource. Our strategic and thoughtful expansion, in alignment with companies that share our vision and dedication, solidifies our standing as the premier independent specialist wholesale brokerage in the nation.

If you have not yet partnered with us, I warmly invite you to discover the Brown & Riding difference. Our approach is refreshingly direct, and our teams are exceptionally professional. Ultimately, our aim is to transform your experience in the wholesale brokerage sector.

I and our entire executive leadership team are always available to discuss your needs, address your concerns, and consider how we can continually enhance our services. Let’s join forces and embark on this path of mutual growth.

Best regards,