The Brown & Riding Difference

Brown & Riding is a wholesale specialty broker partner for forward-thinking retail brokers who expect accurate, timely market insights and an efficient, transparent process. We are a truly independent firm with experienced and trusted industry experts and teams who consistently find innovative ways to place complex risks while putting our clients’ best interests first.

INDUSTRY LEADER

One of the Top Five wholesale brokerages in North America.

ACCOUNTABLE PARTNER

We ask and we listen, so we understand client needs better.

HIGHER STANDARDS

Our processes and technology result in verifiably better outcomes.

“It is very important to us to listen, understand, and respond to our clients’ needs. The market is always changing, and we invest in developing comprehensive, knowledgeable teams, so we can provide an unparalleled service experience and superior results.”

George Sella

Principal

We are committed to serving our clients’ needs, and over 20 years of client surveys and data have helped shape our firm. This feedback has helped facilitate the ongoing improvement of our processes and services, so we can continue to hold ourselves accountable to your highest standards. As a result, we’ve incorporated and are committed to delivering on these four basic principles:

We Understand and Manage Your Expectations

When you work with us, we’ll be sure we understand your boundaries, your objectives and the information available to us, the deliverables, timeframes and deadlines, and frequency and form of ongoing communication. Knowing what you expect, we’ll clearly communicate and meet our commitments and deadlines. If anything changes, we’ll let you know in advance.

We Put You in Control

We understand that you never want to feel a lack of control with your most valued clients’ business. We’re committed to operating with the highest levels of transparency, so you always know the status of each submission and every market we’ve approached, our compensation arrangements, and all other aspects of a transaction. In addition to our 24/7 online client portal, our professionals are always available to address your questions and concerns, and our senior management team is engaged, involved, and ready to step in and help address any concerns. We care and we’re available.

We Put Your Interests First

We’ll always put you and your clients’ interests first, before our own. This means that we work hard to deliver more value than expected. We’re committed to providing the best possible experience, and our primary goal is to earn your trust and confidence by helping to make you more successful. We are results driven. When we bring your submissions to market, we’re always looking for the best combination of price and coverage. Our clients keep coming back because we’re truly your advocates. If we can’t get it done, we’ll suggest others who may be able to help. Our priority is you and delivering on the high expectations we set together.

We Provide Comprehensive Options

Our professionals are experts in their fields, and we’re committed to bringing you the collective power of the entire firm, not just a single broker. We’re driven to get you the best deals the marketplace has to offer, even if that means referring you to a competitor. We negotiate aggressively with our markets and always work to ensure we’re able to present you with their best and final option first. We also understand that your clients want options, not just a quote and a “trust me, it’s the best”. When we approach our markets, we provide you with a credible response from each one, and we’ll always work to help you provide your clients with choices, not ultimatums.

“We built this company on the belief that all our partners should feel like they are getting the best possible experience available in the market. To make that a reality, we focus on true quality, teamwork, and professionalism – the defining characteristics of the people that you want to do business with now and far into the future.”

Chris A. Brown

Chairman

Chairman’s message

To Our Partners,

Commitment to excellence begins at the top. I want you to know that my commitment is unwavering, and our company’s mission is to deliver you an experience like no other in the industry. Brown & Riding has been successful for a long time, and I believe it’s because we follow tried and true principles and our commitment is crystal clear. We work for you. We represent you. We are accountable to you. When you succeed, we succeed.

These statements are easy to make, but the difference you get when you work with our team of professionals is that we live it and we prove it every single day. I’m proud of the fact we were the first wholesale broker in this country to achieve and maintain a Quality Management System certified to ISO 9001. It’s a great example of our commitment, our culture, and our capability.

Years ago our management team decided to do things differently. We focused internally first, to ensure that we had the best people, the most efficient processes, and the right mindset to continually improve our performance.

So, for more than 40 years, Brown & Riding has been on a quest to raise the bar of quality performance in the wholesale brokerage industry by continuously listening to our clients and adapting to meet their changing needs. The firm has remained relevant and respected in the market by being employee-owned, outperforming and outlasting competitors while delivering extraordinary organic growth.

We’re confident this success has come from our unique culture that empowers and supports our associates to provide our clients with greater transparency, responsiveness, and follow-through. Looking forward, Brown & Riding aims to set the industry standard by being a loyal, long-term expert partner: A trusted outsourced talent resource.

We have grown carefully and thoughtfully, with like-minded companies, all with the same vision and dedication to being the best independent wholesale brokerage in the country. If you haven’t worked with us before, please consider us. I think you will be surprised at how easy we are to work with and how professional our teams are. At the end of the day, I want you to experience a wholesale difference in how you do business. I am always available, as is the entire management team, to talk to you about your needs, concerns, and ideas on how we can get even better.

Let’s grow together.

Best,