Insurance Business America (IBA) has recognized Brown & Riding as a 2019 “Five-Star Wholesale Broker” in every category. This award is based entirely on feedback from Retailers, who submitted surveys directly to IBA. Companies earning the Five-Star rating in every category received the additional designation of being a platinum “All-Star,” a special title being introduced for the first time this year by IBA for any company with the Five-Star rating in every service category. We are very proud to be receiving this special additional designation.
To earn the recognition, producers were asked to rate wholesale brokers on a scale of 1 (poor) to 10 (excellent) in 8 different service categories. Wholesalers who received an average score of eight or higher earned the Five-Star recognition.
Quality is one of our core values, and providing clients with the best possible experience is something we take very seriously. We’ve had a Quality Management System that’s certified to ISO 9001 in place for over 15 years, and the feedback we’ve received from retailers has directly impacted our procedures. We remain committed to continual improvement. Learn more about the ISO 9001 standard and certification.
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