Our goals are simple: identify the root issue, coordinate internally, and work collaboratively with our retail partners and markets to drive timely, effective resolutions.
Comprehensive Advocacy Beyond Claims
While our Client Advocacy Group is deeply experienced in claims-related matters, our work extends well beyond formal losses. We assist retailers with a full spectrum of issues that can arise during the marketing or servicing of an account, including:
- Coverage clarification
- Carrier communication challenges
- Contractual or endorsement disputes
- Complicated renewal dynamics
- Service-related escalations
- Other obstacles that impact a client’s experience or outcomes
Claims Support
We understand that timely claims reporting is essential to help protect your business. The most effective way to report a claim is directly to the carrier in accordance with the provisions of the policy, and our team is available to assist throughout the claims process. We maintain strong relationships with our carrier partners and stay informed of their claims procedures, services, and staff, allowing us to help coordinate clear communication and address issues efficiently. By working closely with all parties, we strive to support a smooth claims experience and help facilitate timely resolutions.
A Partner Fully Invested in Your Success
Our retail partners know they can rely on Brown & Riding for more than placement expertise. We’re a long-term ally, committed to protecting relationships, solving problems, and delivering an exceptional service experience at every stage of the account.
If you’d like to learn more about our advocacy process, please contact your Brown & Riding broker.