Brown & Riding has been recognized as a “5-Star Wholesale Broker” for the seventh straight year.

Insurance Business America (IBA) conducted their annual survey to identify the best wholesalers and has named B&R a “5-Star Wholesale Broker” for the seventh year in a row. Wholesale brokers were ranked on a scale of 1 (poor) to 5 (excellent) in 10 categories. Wholesalers who received an average score of 4 or higher in any category received a 5-Star designation for that category.

We are honored that retailers rated B&R as providing 5-Star service in all 10 survey categories, earning B&R the additional designation of “All-Star.” This designation was introduced by IBA in 2019 to recognize companies earning five stars in every category. This year marks B&R’s fifth year as an “All-Star,” receiving this designation every year since inception. B&R was also awarded a Brokers’ Pick medal for professional liability.

Below are the 10 different service categories, which are listed in order of importance (as determined by retailers).

  • Overall responsiveness
  • Technical expertise and product knowledge
  • Ability to place niche or emerging risks
  • Range of products
  • Reputation
  • Pricing
  • Technology or automation
  • Compensation (commissions, bonuses, profit sharing, etc.)
  • Marketing support
  • Geographical reach

B&R remains dedicated to providing a quality experience to clients. In 2003, B&R implemented a Quality Management System (QMS) certified to ISO 9001. Our QMS helps us gather honest client feedback to help pinpoint successes, isolate common frustrations, and make improvements, so we can build our business on what our clients want and value the most.

To read IBA‘s profile of Brown & Riding, click here. To read the full article in Insurance Business America, click here.

Thank you to everyone who voted!

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